Question 1

What is Soft play

Accepted Answer

Soft play equipment is a safe, interactive play environment designed specifically for toddlers and young children, typically aged 6 months to 5 years.
Our setups consist of high-quality, soft foam shapes, climbers, mats, and structures that encourage safe exploration, motor skill development, and imaginative play. Jellybean Soft Play rentals transform any space into a fun, secure playground for birthday parties, playdates, and special events.

Question 2

Booking & Payment

Accepted Answer

What is required to book?
A $100 refundable deposit is required to secure your event date. The remaining balance for your rental is due 48 hours prior to the scheduled event.

Question 3

Policies

Accepted Answer

Is there an age limit for the equipment?
Yes. Our soft play equipment is specifically designed and intended for children 6 months to 5 years of age.

Question 4

Are you insured?

Accepted Answer

Yes, Jellybean Soft Play is fully insured. We require clients to obtain a one-day insurance policy, which is available at a rate of $125. This ensures comprehensive coverage for your event.

Question 5

What is the cancellation and rescheduling policy?

Accepted Answer

14+ Days Notice: If you cancel your event at least 14 days prior to the date, you will receive a 100% refund of your deposit.
Less than 14 Days Notice: Any cancellation made less than 14 days before the event date will result in the forfeiture of both the deposit and any full balance paid. You will, however, be offered the opportunity to reschedule your event based on our current availability.
We enforce this policy due to the high demand for our rental slots. We encourage you to contact us as soon as possible if you need to make changes.

Question 6

Delivery & Setup

Accepted Answer

Is there a delivery fee for soft play rentals?
Yes, a delivery fee applies, which is calculated based on the distance from our location to your event venue.
Deliveries exceeding 30 miles from our base location will incur a flat fee of $50.

Question 7

What happens in the event of inclement weather?

Accepted Answer

For outdoor reservations, if there is inclement weather (e.g., rain, high winds) in the forecast, a secure alternative indoor setup option must be provided. If an indoor alternative is not feasible, we will work with you to reschedule your event based on our availability.

Frequently asked questions